Frequently asked questions
• How do I place an order?
Simply browse our collections, select your favorite gift, customize it with photos or text (if applicable), and add it to your cart. Once the order is placed, our team will start working on it right away.
• Can I customize my gift?
Yes! Most of our products are fully customizable. You can upload photos, add names, dates, or personal messages. The final design is created with great attention to detail.
• How long does delivery take?
Our standard delivery time is5–7 business days. Delivery times may vary based on your location.
• What if my gift arrives damaged?
We take great care in packaging, but if your product arrives damaged or defective, please contact us within 48 hours of delivery with photos. We’ll arrange a replacement at no extra cost.